IT Outsourcing

Nowadays, the non-IT companies are questioning itself about outsourcing IT services (hosting, colocation, service desk, etc.). I could mention lots of pros and cons, but to simplify the comparison, I made this list about most important things to consider about outsourcing:

• Providers are not more compromised with your business than you. Don’t expect sacrifice from them, they just want to reach SLA’s and fulfill.  
  
• The relationship you have with your provider is a Business relationship, in that way your provider wants to maximize their income, and one way to do that is expend less, sacrificing things like QA (quality assurance) or budged you high.
  
• If you don’t know the rules, better don’t play. Translated in business terms: if you are not ready to work with a provider, better don’t work with one.
  
• Providers are not bad guys; they are just doing the same thing you are: taking care of their business.
  
• Contracts are the cornerstone. They should be a reflection of your expectations as a customer, that means if you forgot put something on in, you shouldn’t expect  receive it.
  

At the end, everything is related with expectations. Some people are disappointed about their IT partners because they don’t get what they expected, without questioning about what are they duties and rights.